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I feel compelled to respond to my experience today. I am a 61 year old woman, with adult children living on their own, and any time I have had a "technical" problem felt my only choice was to hire a specialist. many times incurring an expense which I could not afford. I have discovered today that I have another option. My experience was nothing short of outstanding! Jeremy very calmly, clearly and knowledgably was able to walk me thru totally solving 2 diffiult problems on his first try. Well worth the $129.00 annual fee you charge for your support. I feel (as his superiors) that you should know what an excellent employee he is for you and your reputation. He was well informed, polite and attentive the entire time, which took approximately 2 hours of his time. This is a totally new experience (for me) after having to deal with a company like COMCAST, which is my Internet Server here in Chicago. In the past, I think my blood pressure would increase at just the thought of dealing with any challenge if I had to deal with any of their representatives. I did NOT experience any thing like this from Jeremy. In my book, this truly is a miracle. Thank you so much for your foresight to develop a concept like this, as well as hiring Jeremy to represent your Company. Sincerely,
I would like to express my most sincere appreciation for the job well done by both Luke and Ian. They were VERY efficient, and knowledgeable with my operating system, and most helpful with getting my Outlook 2007 issues resolved to my satisfaction. I also like the idea of the 24/7 Techies Icon on my desktop to provide comfort that tech support is now only a click away. I would, and will highly recommend them to both my friends and colleagues. Thanks again!!!