Small Biz Tech Support
Reduce IT Management Costs By Up To 40%
Eureka Technology Partners offers affordable world-class IT Support services to companies globally from our ISO 20000 certified Network Operating Center (NOC) in Asia.
- Desktop/ Laptop Support
- Server and Network Support
- Data Backup and Recovery
- Information Security
8 am-6 pm
|Monthly Support Fee||US$ 149.95||US$ 199.95||US$ 349.95|
Our team of 90 professionals manages over 80 customers globally, delivering a comprehensive list of services such as Desktop/Laptop support, Server and Network Management, Data Backup and Recovery, Information Security, etc.. Our US business clients range from those with 5 PC’s in one location to 7000 PCs across 15 countries. Eureka’s delivery model is based on proactive maintenance that minimizes incidents; this will increase efficiency and thereby deliver long term quantifiable financial benefits.
How We Work
Whenever an employee in your company has an IT problem they dial a local number which is answered by a Eureka Techie. Our Techie then logs into the desktop/laptop via the Internet and solves the problem. If the problem is on the server the Techie logs in to the server and resolves it. If your company’s Internet access is down then the Techie liaises with your Internet Service Provider to resolve the problem. Our Techies will even coordinate with 3rd party software vendors to resolve problems on applications we don’t support. Over 95% of all problems can be resolved remotely. However, in the rare instance onsite support is needed Eureka will liaise with one of our onsite support partners spread across the world to send over a technician.
Eureka delivers world class IT solutions at affordable prices through a combination of:
- World class certifications – Microsoft Gold Partner, ISO 20000, ITIL
- Over 12 years Remote Infrastructure Management experience
- 95% remote resolution rates through LEAN and Six Sigma practices
- 40% cost saving through offshore support centers.
Eureka is the single point of contact for all users of desktops and laptops in the client company for any IT requirement. Eureka will log into their machine via the Internet and solve the problem. 95% of all problems can be solved remotely. If we cannot log in because of connectivity issues then we will coordinate with the bandwidth provider to resolve the matter. If onsite support is needed we will coordinate with our onsite partner in the client’s location to deliver support.
Server and Network Support:
Eureka will manage all servers and network devices on the client’s network. We perform both proactive maintenance and reactive support based on the ITIL and ISO 20000 standards. If the client has an application that Eureka doesn’t support then we will coordinate with the relevant vendor to get the problem resolved.
Data Backup and Recovery:
Valuable data can be lost and never recovered due to virus attacks, hard disk crashes, etc. Eureka’s team will setup a disaster recovery program that will ensure data is replicated and accessible in case of a disaster with minimum impact to your business.
Information Security:Eureka’s engineers are qualified in CISSP, CISM, etc. This team is capable of delivering a comprehensive security service ranging from compliance, monitoring, and response to any security related event.
Microsoft and Cisco:Eureka is a Microsoft Certified Partner and Cisco Premier Partner. Eureka has a team of 10 MCSE and MCSA qualified engineers with over 10 years of experience integrating and managing Microsoft applications and a highly skilled team of CCNA and CCNP qualified engineers, managing 100’s of Microsoft and Cisco applications and products. This pool of certified experts ensures fast and accurate problem resolution.
Eureka is one of the most experienced companies in the world at integrating and managing open source network applications. Over a 9 year period we have integrated and continue to manage over 150 solutions that have added quantifiable benefits to our customers.
- Photocopiers and faxes will be supported only if they are
- Reachable via a connected PC or a network.
- Support will be limited to major brands such as HP, Brother, Canon and Lexmark
- Expect the work load to be comparatively less than other corporate environments
- Basic reporting only