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I feel compelled to respond to my experience today. I am a 61 year old woman, with adult children living on their own, and any time I have had a "technical" problem felt my only choice was to hire a specialist. many times incurring an expense which I could not afford. I have discovered today that I have another option. My experience was nothing short of outstanding! Jeremy very calmly, clearly and knowledgably was able to walk me thru totally solving 2 diffiult problems on his first try. Well worth the $129.00 annual fee you charge for your support. I feel (as his superiors) that you should know what an excellent employee he is for you and your reputation. He was well informed, polite and attentive the entire time, which took approximately 2 hours of his time. This is a totally new experience (for me) after having to deal with a company like COMCAST, which is my Internet Server here in Chicago. In the past, I think my blood pressure would increase at just the thought of dealing with any challenge if I had to deal with any of their representatives. I did NOT experience any thing like this from Jeremy. In my book, this truly is a miracle. Thank you so much for your foresight to develop a concept like this, as well as hiring Jeremy to represent your Company. Sincerely,
TWO WORDS "Awesome service". I will be recommending this company to all my friends and family. All the techs were great but, I can`t speak highly enough about Sajaad, he was the first tech I had contact with. I never would have purchased the service had it not been for him. He was professional, a great communicator and he displays remarkable interpersonal skills.
Again, all the tech`s were excellent at their jobs, but most of all they made impeccable notes for the next tech to proceed from - as follow-up is VERY important to me. This would yet be another superior quality this company has to offer.
Overall every tech that worked on my case showed an outstanding technical ability to troubleshoot and solve problems. Furthermore, they all posses the unique also rare talent for delivering highly complex technical information into terms and concepts I could readily grasp.
"ABSOLUTELY, BY FAR THE BEST COMPUTER TECHNICIANS I HAVE EVER EXPERIENCED" Sincerely,
"On a Tuesday in Massachusetts, USA, I found that my computer had been attacked by viruses and malware. I could not access any program to attack the problem. I was cut off from every way I could think of to correct the problem. I found a way to get onto the net and looked up microsoft. I found 247 techies and logged on. I was totaly impressed with the response from the people I spoke with. They spent all the time it took to solve the problem, answered my questions and were very thorough. Mostly I was struck with the fact that there was no quitting until the problem was solved. I just wanted to say thank you and your people are the best." Sincerely,
" I am very happy with the work Mr.Shukri did in getting my computer working so well. I am a 93 year old woman and he had the utmost patience putting up with my slowness. above all, he knew immediately what I needed, and together we got everything done. I am pleased that I now have your service to take care of my computer and will recommend you to my friends. Thanks again."
I was very happy with the time and diligence that Mohamed Shukri spent with me on fixing my computer. He was very knowledgeable, polite and, obviously, a very bright young man. He also seemed to have such a good command of the English language which I am sorry to say, that most young people in America don’t have. It’s amazing that you have such a good cadre of smart, young people who can diagnose and repair so quickly. Thanks for your help.
I can`t say enough for 247Techies support. I will tell everyone I can that you are the best support of all. I rated you as a 10+ out of 10; highly recommended. Your courtesy, calm patience and perseverance were really appreciated. You are a wonderful asset to us.
"I have utilized your services three (3) times so far since joining. Each & every time has been a pleasurable experience. The techies I have been teamed up with, JAY twice & SHUKRI once, are awesome. They have been most helpful & polite each & every time. 24/7 is a great business with great people on the team. I would fully recommend 24/7 techies to any & all. Keep up the good work & THANK YOU. Signed, your loyal customer"
"Thank you for your prompt and friendly manner in which you helped me. I am not familiar with computers...although I use them every day, I am lost when it begins to not work correctly. I love that you can be contacted at ANY time."
"Fantastic service. I am a school teacher and needed access to documents, internet etc tonight. Kids had been on computer looking at stuff on YouTube.Not sure what happened but major warnings coming up and nothing working properly. I went to help line, was introduced to Ahamed and he took over for the next few hours. Very professional, excellent public relations I was seriously impressed with the level of expertise and support offered. 10 out of 10 is my score and I will recommend the service to everyone i know!! I have paid a one year subscription and feel I have had value for money with the support offered tonight alone."
I would like to thank Luke for the exceptional job he did in resolving my computer issues. Not only was he able to accomplish the repair in short order, he was very curious and very knowledgeable... I would without hesitation recommend him to all my friends and colleagues... A score of 10 for sure...