When you get tech support from 24/7 Techies, you might be surprised to know that our remote support is actually more secure than traditional on site support.
Let's say someone comes directly to you to work on your computer or network. If you're not sitting right next to the person doing the work, you have no way of knowing what they're really doing to your system. All the activity takes place between the technician and your PC or network. There's no easy way to monitor and restrict a technician's activity, so the technician's the only one who really knows what's going on.
Security risks are even worse when you hand over your computer to someone in a store. Who knows who's accessing your machine, and more important, what they're doing to it?
All 24/7 Techies remote support sessions are highly secure and encrypted. Our Techies work in a controlled, monitored environment to ensure you get top-notch tech support that's safe and secure. Every time a Techie works on your PC or network, they're recorded on video, and each click and keystroke is automatically logged. These sessions are also rigorously audited, to ensure compliance to our strict quality and security standards.
You're in control of what our Techies do for you. 24/7 Techies tools allows you to restrict a Techie's access to selected applications and folders. Our tools also restrict Techies from downloading files, applications, etc. from your computer.
With 24/7 Techies remote support, you get top-notch, secure service every time you need us.
